Drivers who are planning to take a long-distance trip can post their trip ahead of time. People looking to go the same way can search for rides and purchase a seat in the driver's car.
Where is OnRide available?
OnRide is available to users in the USA.
What is your cancellation policy?
Riders may cancel up to 2 hours prior to their scheduled departure time. Riders may receive a refund if they cancel before this point, but not after. Refunds will be issued to riders if a driver cancels their trip. Drivers can cancel without issue unless the trip is to occur within 24 hours. Drivers who cancel after this point will have their membership reviewed and may incur a fee for transaction costs. We do our best to prevent these types of situations.
How can I communicate with my driver or rider for a trip?
After a trip has been confirmed we will share contact information, including phone number, for both rider and driver. We recognize that users may prefer to have an in-app messaging system rather than sharing a phone number. This feature is in the product pipeline but is not complete at this time.
What should I put as my origin and destination?
If you are a passenger looking for a ride, we encourage you to simply enter the exact address of where you want to start from and where you want to go. However, you may enter an approximate location, if you like.
If you are a driver offering a ride, we encourage you to enter pick up and drop off points for your origin and destination. For example, choose a public place like a grocery store, a dorm, library, or something else that is near where you are going to/starting from.
Prices for a ride are set by drivers. For example, a driver might choose to charge $25 for a ride from Columbus to Cleveland. There is a minimum price for any ride.
Passengers pay no fees above the listed ticket price. We charge a percentage 15% commission, which is subtracted from the driver's payout. For example, if a driver charges $20 for a ride, passengers pay $20 total and the driver receives a $17 payout. This commission also includes the transaction fees to our payment processor.
When will I receive payment for the ride I gave?
We aim to complete payouts 72 hours after trip completion. This gaves ample time for riders or drivers to report any issues. We will send an email to the email address associated with your account when we complete the payout.
Do I have to pay before a driver has confirmed my ride request?
We collect payment information and authorization before the driver has confirmed, but we won't complete the transaction until the ride has occurred. You can cancel up to 2 hours before the ride and get a full refund.
Do all users need to connect their PayPal account to OnRide?
Only drivers on the platform are required to setup a payout method (through PayPal). Passengers do not have to connect OnRide to their account.
Should I use a PayPal personal or business to set up payouts?
We recommend using your personal account when setting up payouts. Technically, you may use either. If you have a business account be aware of how this may effect the business associated with that account.
Why can't I purchase rides more than 27 days out?
We apologize for the inconvenience and are working to fix this issue. At this time, we are only able to allow users to purchase rides up to 27 days in advance due to a limitation with our payment processor.
What if my passenger doesn't show up?
Please reach out to your passenger via phone to try to make sure the ride occurs. If a passenger failed to cancel in accordance with our cancellation policy, you may still receive payment. We recommend drivers and passengers communicate consistently to avoid this situation.